Project 4 · Customer Support: Resolution Time, SLA and Backlog
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Lessons in this course
- Project 1 · E-commerce Sales: Clean the Orders and Compute the KPIsFree
- Project 1 · E-commerce Sales: Monthly Trend, Top Product and the Insight Pro
- Project 2 · HR Attrition: Clean the Leaver Flags and Compare Departments Pro
- Project 2 · HR Attrition: Find the Drivers and Chart Them Pro
- Project 3 · Marketing Campaigns: Fix the Spend Column, ROAS and CPA Pro
- Project 3 · Marketing Campaigns: Channel Summary, Best Channel and the Chart Pro
- Project 4 · Customer Support: Resolution Time, SLA and Backlog Pro
- Project 4 · Customer Support: Resolution-Time Histogram and the Insight Pro