Your Book of Business: ARR Tiers and How Many CSMs You Need
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Lessons in this course
- Your Book of Business: ARR Tiers and How Many CSMs You Need Pro
- Building a Health Score: Points, Weights and Traffic Lights Pro
- Onboarding: Working Days to Go-Live and Time-to-Value Pro
- Renewal Forecasts: Renewal Dates, Health-Based Probabilities and Quarterly Totals Pro
- Expansion and Contraction: Net and Gross Retention per Segment and per CSM Pro
- Churn Reasons and Saves: Reason Codes, Lost ARR and the Save Rate Pro
- Engagement Coverage: Touchpoints, Business Reviews and Overdue Accounts Pro
- Capstone: Does the Health Score Predict Churn? Pro