Outpatient Clinic Scheduling: Slot Templates, Waiting Lists, No-Shows & Patient Flow
Turn clinician sessions into bookable slots, compare requests with capacity, measure the third next available appointment and referral waits, size the extra sessions a waiting list needs, find no-show patterns by lead time, overbook a session with the binomial distribution, time patient flow from check-in to check-out and build an access dashboard – 8 hands-on labs at one outpatient clinic, with every cell checked as you go.
One-time payment · lifetime access · lessons, labs, exam and certificate included · no subscription.
About this course
In this course you build a scheduling lead's workbook for a fictional outpatient clinic, one checked formula at a time. You turn session templates into whole bookable slots with INT and MOD, compare weekly requests with capacity and carry a growing backlog forward. You measure the third next available appointment and referral waits with share-within-target and median, work out weeks to clear a waiting list, the extra sessions needed with ROUNDUP and the expected wait from Little's Law. Then you find no-show rates by booking lead time with XLOOKUP bands and COUNTIFS, size overbooking with BINOM.DIST and MAXIFS, time patient flow in minutes and build a red-amber-green access dashboard with a trend chart.
Lessons
- Session Templates: From Clinician Hours to Bookable Slots Pro
- Demand vs Capacity: Utilisation, Unmet Requests & a Growing Backlog Pro
- Third Next Available Appointment & Referral Waiting Times Pro
- Clearing a Waiting List: Weeks to Clear, Extra Sessions & Little's Law Pro
- No-Shows by Booking Lead Time and Reminders Pro
- Overbooking a Session with the Binomial Distribution Pro
- Patient Flow: Waiting-Room Time, Cycle Time & Start Delays Pro
- Access Dashboard: Weekly KPIs, Red-Amber-Green Status & a Trend Chart Pro