Home Care Agency Economics: Client Hours, Caregiver Scheduling, Travel Time, Pay vs Bill Rates & Overtime
Run a non-medical home care agency by the numbers: client hours, caregiver rotas, travel time, the gap between pay and bill rates and overtime, with every cell checked as you go.
One-time payment · lifetime access · lessons, labs, exam and certificate included · no subscription.
About this course
A home care agency economics course that runs one fictional home care agency by the numbers in a spreadsheet, for agency owners and managers, schedulers, finance staff and healthcare business students. You turn care plans into scheduled and billed hours with a minimum visit length, compare private-pay and contract bill rates and the payer mix, calculate caregiver gross pay with travel time, overtime above 40 hours, mileage and employer costs, find the gross margin per hour by payer and the bill rate a contract needs, measure scheduling utilisation and missed visits, roll caregiver headcount forward to the turnover rate and the cost per hire, calculate client acquisition cost, lifetime value and LTV to CAC, and compare four P&L scenarios with a chart. Fictional agency, illustrative figures. Covers operations and finance only, not legal, payroll or clinical advice.
Lessons
- Client Hours: Visits, Durations, Minimum Visit Lengths & Billable Hours Pro
- Pay vs Bill Rates: Gross Margin per Hour by Service & Weekend Uplifts Pro
- Caregiver Scheduling: Demand vs Availability, Coverage Gaps & Caregivers Needed Pro
- Travel Time & Mileage: Paid vs Billable Hours and Utilisation Pro
- Overtime: Weekly Threshold, Premium Cost & Rebalancing the Rota Pro
- Billing & Cash: Invoice Cycles, Payer Terms, Receivables & the Cash Gap Pro
- Turnover & Recruiting: Leavers, Cost per Hire, Onboarding Hours & Turnover Cost Pro
- Agency P&L & Dashboard: Margin by Service, Break-Even Hours & a Margin Chart Pro